Emergency Numbers in Bangladesh: Who to Call and What to Say

By Fire Safety BD · Last updated 2026-10-05

999 and the other national helplines worth saving, plus the five things an operator needs to hear from you.

In an emergency people lose time looking for a number. Save these now, and write them beside the first aid box or on the fridge where a child or a guest can find them.

National numbers to save

Helpline numbers can change. Confirm them from official government sources, and add the direct numbers of your nearest fire station, police station and hospital.

What to say

Speak slowly and give the facts in this order:

1. What has happened — fire, road accident, medical emergency, crime.
2. Where — district and area, road and house number, floor and flat, and a landmark a driver can find.
3. Who is affected — how many people, and whether anyone is trapped, unconscious or bleeding.
4. Any danger — gas cylinders, chemicals, live wires, a blocked road.
5. Your name and number — and keep that phone free.

Do not hang up until the operator says so. If you can, send someone to the road to guide the vehicle in.

Prepare your household

• Save the numbers in every phone under a name that sorts to the top.
• Teach children their full address and how to call 999.
• Write the address in Bangla and English beside the list — visitors and domestic staff may not know it.
• Keep a torch and a charged phone or power bank where they can be found in a power cut.

At work

Post the numbers, the full site address and the name of the person in charge beside every fire alarm call point and at reception.