Warranty Policy

Warranty on products sold by Fire Safety BD (ফায়ার সেফটি বিডি) depends on the product and its manufacturer. There is no single warranty period for the whole catalogue.

Which products are covered

• A product carries a warranty only where its product page, your invoice or the manufacturer's warranty card states one. The period written there is the one that applies.
• Where no warranty is stated, the product is sold without a warranty period. You are still protected if it arrives damaged, defective or incorrect — see the Return & Refund Policy.

What a warranty covers

Unless the warranty stated for the product says otherwise, it covers defects in materials or workmanship that appear in normal use, as described by the manufacturer.

What is not covered

Unless the warranty stated for the product says otherwise:

• Normal wear, and parts that are used up — the extinguishing agent after a discharge, batteries, filters and cartridges.
• Damage from misuse, accident, incorrect installation, modification or repair by someone else.
• Products whose serial number, label or safety seal has been removed.
• Refilling or servicing a fire extinguisher after it has been used.

How to make a claim

1. Contact us with your order number or invoice, a description of the problem and photos.
2. We check the claim against the warranty for that product and tell you the next step, including how to send the product for inspection if needed.
3. After inspection the product is repaired or replaced, or refunded, as the warranty for that product provides.

Proof of purchase — your order number or invoice — is required for every claim.

Safety note

Do not keep relying on a safety product you believe is faulty. A warranty is not maintenance: fire extinguishers and other fire safety equipment still need regular inspection and servicing by a qualified technician.

Contact

Send us a message from the contact page.