Return & Refund Policy

This policy explains how returns and refunds work for orders placed with Fire Safety BD (ফায়ার সেফটি বিডি).

When a product can be returned

• It arrived damaged or defective.
• It is not what you ordered — a different product, size or quantity.
• It is unused, in its original packaging with everything that came with it, and you no longer need it.

A return must be requested within 7 days of delivery.

Check the parcel when it arrives

Open and check the parcel at delivery where you can. If something is damaged or wrong, tell us straight away and send photos of the product and the packaging along with your order number.

How to request a return

1. Contact us with your order number and the reason for the return.
2. We confirm whether the return is accepted and tell you how to send the product back.
3. Once the product reaches us and has been checked, we arrange a replacement or a refund.

Please do not send a product back before the return has been confirmed.

Refunds

• The refund is for the price of the product.
• If the product was faulty or incorrect, the delivery charge is refunded as well. In other cases delivery charges are not refunded.
• How the refund is paid and who bears the cost of sending the product back are confirmed with you when the return is approved.

What cannot be returned

• Products that have been used, installed or altered — for example a fire extinguisher that has been discharged or whose safety seal is broken.
• Protective equipment that has been worn.
• Products returned without their original packaging, accessories or documents.

Orders supplied on a quotation follow the terms written in that quotation.

Contact

Send us a message from the contact page.